Terms & conditions

Age Restrictions

The Australian Liquor Act stipulates that it is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18 years. You must be 18 years of age to place an order on this internet site.

WARNING - Under the Liquor Control Reform Act 1998 it is an offence:

  • To supply alcohol to a person under the age of 18 years (penalty exceeds $17,000).
  • For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).


All materials on this site are provided "as is". Personalise Your Wine (PYW) makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties,including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violation of rights. Further, PYW does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. PYW endeavours to ensure any material published is correct, but we acknowledge it may contain inaccuracies or typographical errors. We may make changes to information we publish at any time without notice.

Product Prices & Availability

Product availability, vintages and prices are subject to change without notice. If the price of product ordered has changed you will be informed by email and asked for further instructions. If a straight dozen wine ordered is not available, we will contact you and suggest a replacement, or offer a full refund. In a mixed dozen, if one of the wines in notavailable, we reserve the right to make a substitution of another wine of equal or greater quality and price.

Quality & Refunds

PYW guarantees the quality of all products that are sold and delivered to customers. We offer a replacement wine or your money back in the rare occurrence of a faulty wine. If you have any issues with quality please contact us and we shall endeavour to resolve the problem by sending replacement stock at no charge, or issuing a full refund, depending on your individual circumstances.

Privacy Policy

Your privacy is important to us. To view our privacy policy please click on the link at the bottom of our ‘about us’ website page.


PYW supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of a person under the age of 18 years. Due to Liquor Licence laws, you must be over 18 years to place an order. Wines cannot be delivered to or accepted by person/s under the age of 18 years old.Orders of 2 or more cases of 12 bottles will be delivered free to Melbourne metropolitan areas. Freight charges for all other regions can be obtained by calling us or requesting a quote via email. We will deliver to most locations within Australia, with the exception of the Northern Territory and alcohol restricted dry areas of Queensland. We do not deliver outside of Australia. Deliveries will occur weekdays only. For some rural areas delivery may not occur to your door. Items will be held at the post office for 7 days. After this time uncollected items will be returned to PYW in Melbourne. Please note if wine is to be resent to a customer, full delivery charges will apply. By placing an order with PYW you accept that the ownership of and risk of the goods, passes to the customer upon payment of the goods and when the goods have been despatched with the carrier by PYW.

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